Rozdoum provides hosted services as a service ("Cloud Add-ons") for Atlassian Cloud Products, identified as "Cloud" on Atlassian Marketplace.
Rozdoum also provides downloadable products ("Server Add-ons") for Atlassian Server Products, installed on the client's IT-systems and identified as "Server" on Atlassian Marketplace.
This Data Security and Privacy Statement provides an overview of your data collection and processing for Cloud Add-ons.
Unless stated otherwise in section below our Cloud Add-ons DO NOT store Customer Data locally.
We DO NOT store any credential data provided by User. All communication and data exchange with external services are used with help of Authentication tokens.
Exceptions applying to all Cloud Add-ons:
- Account Data: Our Cloud Add-ons store data provided and generated by Atlassian, that are required for license validation, contract administration. This includes for example AddOnKey, ProductType, ClientKey, BaseUrl, ServiceEntitlementNumber, SharedSecret, OauthClientId. Account Data is deleted at the latest 180 days after the customer unsubscribed from the service.
- Product Analytics Data: Our Cloud Add-ons track user behavior to allow better product decisions based on these insights. This includes for example usage of service features such as how often certain features are used and how they are used. This data is anonymized. Therefore, we cannot identify the end user this data relates to. It is exclusively used in order to improve our service
- Product Meta Data : Our Cloud Add-ons store configuration data necessary for operation of our Cloud Add-ons. Product Meta Data is deleted at the latest 180 days after the customer unsubscribed from the service.
We use Hetzner for hosting of backend application for our Cloud Add-ons
PEOPLE AND ACCESS TO CUSTOMER DATA
Within Rozdoum, only authorized Rozdoum employees from our support and development teams have access to Customer Data.
Customers are responsible for maintaining the security of their own login information.
Rozdoum database backups are made daily (retained for seven days) and contain only Account and Product Meta Data information, no customer data is stored. All backup data is encrypted.
Data collected during the use of our Cloud Add-on will not be shared with third parties except if required by law.